Privacy Policy

1. Introduction

Cogwise ("we", "us", "our") is a watch repair and restoration workshop based at 142 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains how we collect, use, and protect personal information you provide when using our website or booking our services.

We take the handling of personal data seriously. This policy is written in plain language and aims to be straightforward about what we collect and why. For questions about this policy, contact us at [email protected].

2. Data we collect

We collect personal information in the following situations:

• Contact form submissions — Name, email address, and optionally phone number and a message describing your watch or service enquiry.
• Service intake — When you bring a watch in for service, we record your name and contact details, along with information about the watch (brand, model, serial number where applicable, and condition notes).
• Website analytics — With your consent, we use analytics tools to understand general traffic patterns on this website. No personally identifiable information is linked to this data.
• Cookies — See Section 5 and our Cookie Policy for details.

We do not collect payment card details directly — any payment processing is handled in-person or through third-party payment providers whose privacy policies apply separately.

3. Legal basis for processing (PDPA)

Under Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), we process personal data on the following bases:

• Consent — For marketing communications and optional analytics cookies, where you have opted in.
• Contract performance — To fulfil a service you have requested (e.g., repairing a watch you have brought to us).
• Legitimate interest — To respond to enquiries and maintain service records relevant to work we have performed.
• Legal obligation — Where required by Thai law.

4. How we use your data

• To respond to service enquiries submitted via our contact form
• To manage watch intake, servicing, and return at our workshop
• To issue written condition reports and maintain service records
• To contact you regarding the status of work in progress
• To improve website usability through anonymous analytics (with consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

5. Cookies

Our website uses cookies to function and, with your consent, to collect anonymous usage data. You can manage your cookie preferences at any time through our Cookie Policy page, which includes toggle controls for optional cookie categories.

Essential cookies required for the website to function cannot be disabled. Analytics and marketing cookies are only active if you have consented.

6. Data retention

• Contact form data — Retained for up to 12 months unless a service relationship develops, in which case records are kept for the duration of that relationship plus 3 years.
• Service records — Retained for 5 years to support insurance claims, warranty queries, and future service reference. These records may include watch condition notes and service history.
• Analytics data — Aggregated and not linked to individuals; retained per the analytics provider's standard policy.

7. Data security

We implement reasonable technical and organisational measures to protect your personal data, including:

• Website data transmission over HTTPS (TLS encryption)
• Access to client records restricted to workshop staff on a need-to-know basis
• Physical client records stored securely on-site
• Regular review of data handling practices

In the event of a data breach that affects your rights or freedoms, we will notify you and the relevant authority as required under Thai PDPA regulations.

8. Your rights under PDPA

As a data subject under Thai law, you have the following rights regarding your personal data:

• Right to access — Request a copy of the personal data we hold about you.
• Right to rectification — Ask us to correct inaccurate or incomplete data.
• Right to erasure — Request deletion of your data where we have no ongoing legal basis to retain it.
• Right to portability — Request your data in a structured, machine-readable format where technically feasible.
• Right to object — Object to processing based on legitimate interest.
• Right to withdraw consent — Withdraw consent at any time where processing is based on consent; this does not affect prior lawful processing.
• Right to lodge a complaint — Contact the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-party links

Our website may contain links to external sites (for example, map providers or third-party reference resources). We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before submitting any personal information to them.

10. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, contact us at [email protected] and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website after a change is posted constitutes acceptance of the updated policy. We recommend checking this page periodically.